Contact / Customer Support

No Download Link For Your Order?

Have you placed an order with us and not yet recieved your download link?

If so, please click here to use our order lookup page to find and download your order:

Click Here To Find Your Order & Get Download Link


Click here to see Add your chosen products to the cart, then click the green checkout button (Not the paypal button). Then, fill in your details on page one of checkout and click next, then you'll see a space to add the code: "Have a discount code? Enter it here:" Paste in the code and hit the "Apply" button, and you'll see the price update when the code is added. Then add your card details or click the paypal button to use paypal. Click here to watch the video.

Kontakt Issues?

If you are having trouble loading or using a Kontakt library (such as kontakt instruments going into demo mode etc) then please read our Kontakt Load Guide:

Click Here To Get The Kontakt Loading Guide

Customer Support By Email

If you have a customer support issue, general enquiry, questions about our products or anything else please contact us by email:

For Support & General:
To Ask About Products:
For Business Enquiries / Partnerships:

IMPORTANT NOTE: We get alot of email, so please be patient with us - we WILL respond to your enquiry as soon as we can :)